Refund policy
Return & Refund Policy
We offer a 60-day return policy for all regular, non-subscription orders, which means you have 60 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received itâunopened, unused, with all original tags and packaging intact. Youâll also need to provide your receipt or proof of purchase.
To start a return, please contact us at bark@tailypet.com.
If your return is accepted, weâll send you a return shipping label along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always contact us for any questions at bark@tailypet.com.
Subscription Orders
Refunds for subscription orders are only eligible if the product is unopened, sealed, and in its original packaging.
Once a subscription order has been opened or used, it cannot be returned or refunded.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
We also cannot accept returns on sale items or gift cards.
If youâre unsure whether your item qualifies, please reach out to us before sending it back.
Exchanges
The fastest way to get what you want is to return your original item, and once your return is approved, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, weâll notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.