Refund policy
Returns and Refunds Policy
Last updated: October 26, 2026
60-day returns
You may request a return within 60 days after your item is delivered. This applies to both one-time purchases and subscription orders, subject to the eligibility requirements below.
To qualify under our voluntary return policy, products must be unopened, unused, sealed, and in their original packaging. Please provide your order number or other proof of purchase.
These requirements do not limit your statutory cancellation rights or your rights concerning defective, damaged, incorrect, or misdescribed goods.
How to start a return
Email bark@tailypet.com with your order number and the items you wish to return.
If your return is eligible, we will provide a prepaid return label and instructions explaining where to send your package. Return shipping is free.
Please send your return within 14 calendar days after receiving our return instructions and keep your proof of postage.
Contact us before mailing your return so we can provide the correct address and instructions. Prior approval is not required to exercise a statutory cancellation right.
Damaged, defective, or incorrect items
Inspect your order when it arrives and contact bark@tailypet.com as soon as you discover a problem. Include your order details, a description of the issue, and photographs where possible.
We will assess the issue and arrange the appropriate remedy under applicable law. The 60-day return window and unopened-product requirements do not restrict your statutory rights.
Exceptions and non-returnable items
The following are excluded from our voluntary 60-day return policy:
- Opened or used products, including products with broken seals.
- Sale items.
- Gift cards.
These exclusions do not limit remedies required by law. Statutory cancellation exceptions apply only where legally permitted; an item being on sale does not itself remove statutory rights.
Subscription orders
Unopened, unused, sealed subscription products in their original packaging may be returned within 60 days after delivery.
Returning a subscription order does not automatically cancel future deliveries. Manage your subscription through your customer account or email bark@tailypet.com for assistance.
Exchanges
Contact bark@tailypet.com before returning an item for an exchange. We will explain the available options. You may return an eligible item for a refund and place a separate order for the replacement.
European Union and United Kingdom cancellations
Where EU or UK statutory cancellation rights apply to your online purchase, you generally have 14 days after the day you receive your goods to cancel without giving a reason, unless a legal exception applies.
Email bark@tailypet.com with a clear statement that you wish to cancel and information identifying your order. You do not need our approval to exercise this right.
Return the goods within 14 days after notifying us of your cancellation. We will provide a prepaid return label.
For eligible cancellations, we will refund the purchase price and the standard outbound delivery charge. Additional charges for express or premium delivery above the standard delivery cost are not refundable.
You may inspect goods to establish their nature, characteristics, and functioning. Where legally permitted, we may deduct an amount for diminished value caused by handling beyond what is necessary for that inspection. We will explain any deduction.
For EU cancellations, we will refund you within 14 days after receiving your cancellation notice, but may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.
For UK cancellations involving returned goods, we will refund you without undue delay and within 14 days after receiving the goods or evidence that you sent them back, whichever occurs first. If no goods were supplied, we will refund you within 14 days after receiving your cancellation notice.
These statutory rights apply alongside our voluntary 60-day policy. EU guidance, UK guidance
Refunds
For voluntary returns, we will inspect your items, notify you of the outcome, and issue eligible refunds within 10 business days after receiving your return.
Original outbound shipping charges are non-refundable for voluntary returns, except where required by law. Return shipping is free.
Refunds will be issued to your original payment method unless you expressly agree to another method that incurs no additional fees.
Your bank or payment provider may need additional time to post the refund. If you have not received it within 15 business days after our refund confirmation, email bark@tailypet.com.
Any applicable statutory refund deadline takes precedence over these processing timelines.
Your legal rights
This policy does not limit rights under applicable consumer protection laws, including rights concerning defective or misdescribed goods, late delivery, or other failures to comply with the law.
Contact
Taily LLC
11231 NW 20th St, Unit 123
Miami, FL 33172
United States
Email: bark@tailypet.com
For returns, use the address provided in your return instructions, which may differ from our business mailing address.